Join our winning team.
We are committed to the growth and success of our customers–but we know that our employees are essential to achieving that goal. That is why we strive to inspire the curious. We collaborate to achieve the best possible result. We are motivated to do our best in everything we do. We are dedicated to technologies that make a positive impact on people’s lives, around the globe. And we empower each member of our team to pursue opportunities that enable them to grow and advance, both personally and on the job.
Opportunities to propel your passion
Information Technology
Phoenix AZ
IT Systems Administrator
Close Date: 08/24/2031
Phoenix, Arizona, United States - 85044
Description
SUMMARY:
We are seeking a versatile, hands-on IT Systems Administratorƀto manage technology operations at Shin-Etsu MicroSi. This role serves as the lead IT resource for the company, balancing ERP ownership with day-to-day infrastructure and user support. In this role, you will do more than maintain systems. You will serve as a strategic partner responsible for keeping the business running smoothly while helping position the company for future growth. The ideal candidate possesses technical expertise in ERP systems, particularly Microsoft Dynamics 365 Business Central, along with SQL database administration experience, and a strong customer-service mindset for supporting end users. You will also proactively identify and assess opportunities to leverage automation and AI to improve company-wide productivity and streamline business workflows.
KEY RESPONSIBILITIES:
ERP Management & Business Flow
- Core ERP Ownership and Process Optimization: Own the administration,
configuration, and continuous improvement of our ERP system (Dynamics 365
Business Central) to ensure alignment with our operational and strategic
objectives. - Troubleshooting: Resolve ERP system issues quickly to ensure daily business
continuity. - Emerging Tech & AI Innovation: Actively evaluate business workflows to
identify opportunities to leverage modern technologies such as AI, Microsoft
Power Platform solutions, and automation to improve efficiency
and eliminate manual processes. - Vendor & Third-Party Relations: Act as the primary liaison with our external
ERP, cybersecurity, and managed service providers
(e.g., ArcherPoint, Packetwatch, Kinetik). Escalate and coordinate resolution
of user tickets, security alerts, and system usability issues. Maintain support
contracts and service relationships with key vendors.
Data, Analytics & Development
- Reporting & BI: Develop, maintain, and update reports using SQL, Jet
Reports, and Power BI. Design dashboards, workflows, and queues to
improve visibility for decision-makers. - Database Administration: Manage core SQL databases, handling essential
tasks including monitoring, performance tuning, routine backups, and data
restoration. - ERP Customization and Extensions: Utilize Business Central Application
Language (AL) code to support ERP customizations, integrations, and reporting
enhancements
Infrastructure, Security & User Support
- Hardware & Software Lifecycle: Oversee all software installations, hardware upgrades, network infrastructure, and device management across the business.
- Entra and AD Maintenance: Add/remove and secure user accounts, manage MFA and VPN connectivity. Administer file shares.
- SharePoint: Maintain sites, permissions, and document management processes.
- Virtual server administration: Coordinate with managed service providers and hosting partners to maintain, secure, and monitor virtual server environments.
- Cybersecurity & Compliance:Implement and enforce industry-best practices for cybersecurity. Partner with external security vendors to monitor threats and ensure strict alignment and compliance with our parent company's overarching security frameworks.
- User Support & Training: Serve as the primary point of contact for all internal IT support and technology-related issues. Provide patient, clear troubleshootingassistance and develop training initiatives to improve overall technology adoption
and literacy. - IT Asset Management: Maintain accurate inventories of computers, software licenses, and related technology assets
MicroSi is an equal opportunity employer. All human resource decisions are based on merit, excellence and intelligence. We foster and promote diversity and inclusion in our workforce and welcome differing points of view. We do not discriminate against individuals based on any protected characteristic
Core Values
Put the customer at the center of all we do.
We actively make sure our customers are our priority and we do all we can to anticipate their needs.
Collaborate openly to build relationships of trust.
We respect that everyone has something to offer. We leverage the strength of each individual to improve our company.
Treat everyone with respect.
We thrive on differences and encourage curiosity in others’ experiences.
Challenge assumptions to seek better ways to do things.
We are not afraid to question the status quo in pursuit of improvement.
Be a force for good in our communities.
We feel a responsibility to care for our community, both at work and at home.
Equality, Diversity & Inclusion
We embrace a culture where individuals feel safe, accepted, respected and valued for their unique voices and abilities. By encouraging diverse talents, perspectives and ideas, we are better able to attract top talent–and provide equal opportunities to advance and excel professionally.
Community Outreach
We actively contribute time and resources to support organizations that make a positive difference in the lives of others — and in the communities around us. We lend support to families in need through donations of food, school supplies, and toys for children during the Holidays and support for neighboring communities.
Military
By virtue of their military experience, veterans bring many transferrable skills to the table. We are always looking for talented job candidates — and we recognize that military veterans offer many unique skills and experiences. We reward leadership, execution and teamwork with unlimited potential for growth.
